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ReGuest: Step by Step

Offers sent either in the body of an e-mail or as an attachment are yesterday's news.

Sending a lot of information by e-mail has the disadvantage that e-mails are very static and moreover very long and confusing. This is precisely what we avoid with ReGuest and instead we rely on three key words to increase enthusiasm for booking in the potential guest: engagement, interactivity and clarity.

The potential guest is engaged both thematically and emotionally through an offer site which is personally tailored to them and where they can easily choose between the different variants on offer, watch diverse content and contact the hotel directly. Thus you as a hotelier have a better chance of converting the numerous enquiries into bookings.


The hotel receives an email from the potential guest regarding a holiday enquiry.


You choose the room in the hotel management software, then you look in ReGuest back-officie for the the right presentation template and enrich it as desired with additional multimedia content. Finally, ReGuest sends an e-mail to the guest.

Offer Presentation

The e-mail received by the potential guest no longer contains the entire offer but a link to a site, which has offers tailored to her/his needs. Here she/he finds all the relevant information, may choose between several offer variants and is engaged by the emotion and interactivity of the content. The offer site is responsive and therefore the offer is displayed perfectly on all desktops, smartphones and tablets.

Communication within the hotel

An icon in the ReGuest back-office will alert the reception team to new messages and allow them to see which potential guests are currently online. In ReChat new texts can be written and can include photos or videos. Shortcuts can be also used to insert prepared text and multimedia content.

Communication with the guest

Thanks to ReChat the potential guest can contact the hotel directly from the offer site, so you can answer questions and exchange information. This makes the communication process much clearer and the potential guest gets a better feel for the hotel.


The guest can send a booking request from the offer site and the reception can confirm the availability.


Pre-Stay message

Before the arrival, the guest will receive an automatic communication, containing  detailed information on the stay, on thebookable additional services, information on how to get there etc.


Post-stay email

A guest's opinion counts! After the departure, the guest is asked for feedback regarding the stay. She/he has the opportunity to contact the hotelier directly or to submit a review on TripAdvisor or HolidayCheck.


Comprehensive and real time statistics are provided in the ReGuest back-office, giving you an overview of the opening rate of the sent offers, the reservation and booking rate, the composition of turnover and more.